Shipping policy

By placing an order with www.crocodile.in, you agree to the following terms:

General:

Guaranteed delivery is subject to stock availability. While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. In such cases, we will fulfil the available products.

Delivery Charges:

For delivery within India:

Order Value

Shipping charge

Order value above ₹1500

Free Shipping

Order value below ₹1500

₹ 50

Please note that delivery charges are subject to change*

COD (Cash on Delivery) Charges:

We charge ₹100 on all COD (cash on delivery) orders to compensate the additional expenses related to processing the payment.

Cash on Delivery (COD) charges

₹ 100

Delivery Estimate:

We process orders Monday to Friday. Within 3-5days after your order payment is successfully made, we will process your order and arrange for shipment from the warehouse. After successful shipment, we will email you the tracking number of the logistics and carrier company. Please note that we do not ship on weekends. The estimated arrival time is 10-20 days (excluding order processing time). We will email you the tracking number within 72 hours. Due to the large number of orders during the event, the shipping time is longer, but don't worry, I believe you will be very satisfied with the goods you received. If you have any questions, please contact email: Support@costcoserve.com

  • Severe weather conditions
  • Unforeseen external events
  • Incorrect / Incomplete address, Phone number, or PIN code
  • Delivery was attempted but the recipient was unavailable.
    In such scenarios we require your patience and cooperation in resolving it by reaching out to us at Support@costcoserve.com

Order Cancellation/ Modification/ Changes:

Once your order is processed and the products have been dispatched, we are unable to accept any cancellations, modifications, or changes. If you still insist on canceling your order, a cancellation fee may be applicable.

Damaged or Tampered Package:

In the unfortunate event that your package appears damaged or tampered, please reach out to us with pictures or videos pertaining to the issue at Support@costcoserve.com

Tracking Shows Delivered, But Product Not Received:

In certain situations, delivery services may indicate a parcel as 'delivered' prior to the actual delivery. In this scenario, customers are advised to allow some time for us to obtain the Proof of Delivery (POD) from our delivery service partners to ascertain the next steps. The estimated timeframe for resolution will be communicated to the customer at that time.